All orders are processed within 3-5 business days. All items are shipped from Toronto, Ontario via Canada Post. We offer free untracked lettermail shipping for all Canadian orders.
Lettermail (5-21 business days)
Expedited Parcel™ (2-13 business days)
Xpresspost™ (2-5 business days)
All orders are processed within 3-5 business days. All items are shipped from Toronto, Ontario via Canada Post. Shipping and handling fees do not include any international duties, customs, import fees or taxes. We recommend contacting the customs office in your destination country for information on additional fees you may incur.
Tracked Packet™ USA (7-21 business days)
Small Packet™ International Air (untracked): (7-21 business days)
RETURNS & EXCHANGES
We create our products with love and care, and hope you love them as much as we do. We accept returns or exchanges for most items within 30 days of delivery. Custom items, sale items, and Cotton Face Masks are final sale.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (tags attached). Return shipping is the responsibility of the customer unless the product is defective. If you need to make a return or exchange please send us an email at email@example.com or contact us.
TERMS & CONDITIONS
By purchasing a product from Freon Collective you agree to the terms and conditions of the sale noted below. If you have any questions or concerns about our products please feel free to contact us here.
We use a secure third-party payment processor to process all transactions, and do not save any of your personal information on our database. We are committed to customer safety and satisfaction, and treat all customers with respect and privacy. In addition, in accordance with Canadian law, we do not add your email to our newsletter list without your expressed consent.