Refund policy

Returns and Refunds
We create our products with love and care, and hope you love them as much as we do. Due to the nature of some of our products, we cannot accept returns for a few items. Please inquire directly with us within 30 days of delivery. Custom items and sale items are final sale. However, we will replace or refund products damaged during shipment from our online store if photographic proof of damage and receipt is submitted to freoncollective@gmail.com within 48 hours of arrival.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (tags attached). Return shipping is the responsibility of the customer unless the product is defective. If you need to make a return or exchange please send us an email at freoncollective@gmail.com or contact us.

Purchased from a retailer? We unfortunately cannot accept returns, exchanges, or refunds that are not purchased from our online store at this time.

Want to cancel an order already made? Please email us asap, we cannot cancel or refund your order if it has already left our facility.